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Vcare Online( is concerned about your right to privacy. Therefore, Vcare Online pledges to be responsible when gathering your personal information and to protect your privacy in every possible way. Although, this Privacy Policy is not a contract and does not create any legal rights, however, it does serve as an expression of Vcare Online's commitment to protecting private personal information.

Vcare Online reserves the right to revise and/or amend this Privacy Policy at any time, the updated version of which shall be posted at Vcare Online's website @

This Privacy notice aims to answer your questions about the sources and kinds of information Vcare Online collects, how it is used, when it may be shared with others, and how we safeguard its confidentiality and security. We also provide you with ways to correct the data you provide us and the option to limit our sharing of this data with Vcare Online’s authorised third parties. This Privacy notice is applicable to all users of Vcare Online's website @ regardless of the intention and without limitation to Marketing Research, and Customer Relations/Service.


We treat and view your personal data seriously.

In the course of your dealings with Vcare Online, we may collect and/or you or your legal representatives may have provided data and information about yourself (Personal Data¡±) to Vcare Online. Such Personal Data may have been provided to Vcare Online through your purchase of Vcare Online's products and/or services (whether online or offline), your application for Vcare Online's affiliate programme, your interaction with Vcare Online at events, marketing campaigns or promotions, etc organised by Vcare Online or otherwise, your use of 's website @ where cookies are used or through any other means of communication between you and Vcare Online. The processing of your Personal Data is necessary in order for us to process your purchase of our products and/or services (whether online or offline), your application for registration as a member of the Vcare Online's affiliate membership programme, and/or to perform any of our contractual obligations owing to you.


Such Personal Data may include information concerning your name, age, address (including shipping and billing address), gender, date of birth, contact information, email address, telephone number, payment information (credit card numbers and expiration dates), and company name (if applicable).


The failure to supply such Personal Data or if such Personal Data provided is not satisfactory to Vcare Online, will result in us being unable to process your purchase of Vcare Online's products and/or services (whether online or offline) and/or your application for Vcare Online's affiliate membership programme, etc.


The Personal Data that you provide will be collected, used and otherwise processed by us for the following purposes:

  • Processing your purchase of Vcare Online's products and/or services (whether online or offline);

  • for Vcare Online's user or customer relationship management procedures to monitor and improve our services;

  • processing your application for Vcare Online's membership programme;

  • marketing of such services or products which may be of interest to you;

  • for such purposes specifically provided for in any particular service or product offered by us;

  • conducting marketing and client profiling activities in connection with our services and related products;

  • for our internal record keeping;

  • collection of payments from you;

  • meeting any legal or regulatory requirements relating to our provision of services and products and to make disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular, code [applicable to us] or any member companies of Vcare Online;

  • for the purposes of the Affiliate Members Privileges Scheme;

  • for the issuance of customer vouchers and/or administer any customer benefits; and

  • for purposes relating to any of the above (including but not limited to research, benchmarking and statistical analysis).


Personal Data provided to us will generally be kept confidential but you hereby consent to the processing of your Personal Data by Vcare Online. Vcare Online may disclose the Personal Data that you have provided to the following categories of parties:

  • any person to whom we are compelled or required to do so under the law or in response to a competent or government agency;

  • any related companies of Vcare Online, including those located outside Malaysia and/or those established in the future;

  • government agencies, statutory authorities and industry regulators;

  • our auditors, consultants, accountants, lawyers or other financial or professional advisers, credit reporting agencies; and

  • our sub-contractors or third party service or product providers as may determine to be necessary or appropriate.


The Internet is not a secure medium. We cannot accept any responsibility for any unauthorised access or loss of your Personal Data, save in accordance with this Privacy Policy.

We have put in place various security procedures, rules and technical measures to protect your Personal Data from any loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction. All of our employees and data processors, who have access to and are associated with the processing of personal data, are obliged to respect the confidentiality of your Personal Data.

While we cannot guarantee that loss, misuse or alteration of data will not occur, we make reasonable efforts to prevent such unfortunate occurrences. Personal Data that we collect from you will be stored and backed up securely in a restricted and controlled location.


Where we consider it necessary or appropriate for the purposes of data storage or processing or providing any service or product on our behalf to you, we may transfer your Personal Data to another related companies of Vcare Online or third party service or product providers within or outside Malaysia that may or may not have similar protections in place regarding your Personal Data and its use as set out in this policy. You hereby consent to such transfer of your Personal Data to a place outside Malaysia.


8.1. You have the right to request access to and correction of Personal Data held by us and in this respect, you may:

  • check whether we hold or use your Personal Data and request access to such data;

  • request that we correct any of your Personal Data that is inaccurate, incomplete or out-of-date;

  • request that your Personal Data is retained by us only as long as necessary for the fulfilment of the purposes for which it was collected;

  • request that we specify or explain our policies and procedures in relation to data and types of Personal Data handled by us;

  • communicate to us your objection to the use of your Personal Data for marketing purposes whereupon we will not use your Personal Data for these purposes; and

  • withdraw, in full or in part, your consent given previously, in each case subject to any applicable legal restrictions, contractual conditions and a reasonable time period.

8.2. The person to whom you may make written requests for access to Personal Data or correction and/or deletion of Personal Data or for information regarding policies and procedures and types of Personal Data handled by us is:

Customer Relationship Management Officer

Email Address :

Telephone : 010-2493909




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